Billing & Refunds
Can I get a refund if I'm unhappy with my purchase?
We want you to get the most out of your learning and budget so we make it easy. We offer a generous 14-day refund policy if you are not satisfied with our products. To request a refund, Contact Us by clicking on your profile at the top of the webpage. Please do not dispute the purchase charge for a refund.
*14-day window is from purchase or first installment of payment plan.*
**Digital Downloads and Career Service purchases (i.e., coaching sessions, mock interviews, and resume and cover letter assistance) are considered final and are not refundable.**
***Career Service purchases must be scheduled before access expires. Sessions do not roll over and access will not be extended or refunded.***
Can I change my payment method?
Absolutely! Click on your account icon in the upper right of the webpage and then select "Add / Change Credit Card." This only impacts future charges.
How do I cancel my payment plan?
We do not allow students to cancel payment plans. We offer payment plans, also called installment plans, for specific products to provide an affordable option for students versus a single lump sum payment. By selecting the payment plan option, you are agreeing to complete a specific amount of payments until the paid amount reaches the total purchase price.
How do I cancel my subscription?
We are sorry to see you go but hopefully we will see you back soon! To cancel, click on your account icon in the upper right of the webpage and then select "Manage Subscriptions." There you will can cancel any recurring subscriptions.